Summary: Tracking and responding to Diversity, Equity, and Inclusion (DEI) trends is increasingly important to employers, but most DEI feedback is discussed in broader contexts or free-form surveys. Phase NLP analyzes such feedback and can help summarize trends even if the specific survey question was not asked. Learn more based on our analyzing employee feedback at a grocery retailer.
A national grocery retailer was prioritizing and championing new Diversity, Equity, and Inclusion initiatives at their company. In order to roll this out, their HR team needed to gather and report on the state of DEI, and they wanted to ensure that employee voices were included. Historically, the company had not conducted an explicit survey about DEI, nor did it seem timely or appropriate to do so now. They decided that the best route forward was to scour their pulse surveys for DEI focused employee insights. In a company with over 90,000 employees, they needed a way to efficiently and thoroughly analyze their data for DEI related comments.
The retailer provided Phase NLP with a sample of 5,000 comments from their most recent pulse surveys. We used our DEI Model to analyze all comments and identify those that were most likely to be discussing issues related to DEI. A higher score or percentage indicated a stronger match. Of the strongest DEI matches (above a score of 95%), we used our Sentiment Model to identify comments that were most positive and most negative.
Here are the top three positive and negative DEI comments from employees:
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